| Simple Answers To Your Questions |
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MyInkWarehouse wants to make sure all your questions are answered. If, after reviewing our FAQ section, you still have not found the information you need, please contact our customer service department and we will be glad to assist you.
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| Are your products fully compatible with the OEM brand names listed on your site? |
| -Yes! |
| We guarantee that all the products sold by MyInkWarehouse are fully compatible with all of the corresponding OEM brands. |
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| What is the difference between compatible and remanufactured products? |
| Compatible cartridges are 100% new, fully compatible products manufactured to meet or exceed OEM (Original Equipment Manufacturer) specifications. Remanufactured products are those that are OEM products which have been recycled and fully tested to ensure they meet the highest manufacturing standards in terms of quality and yield. Regardless of which product you purchase from MyInkWarehouse, all are made to OEM specs and guaranteed to perform as well as the OEM product. |
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| What are compatible cartridges? |
| Compatible cartridges are brand new or remanufactured products that are 100% compatible with the corresponding OEM product (Original Equipment Manufacturer). MyInkWarehouse compatible products are manufactured to the highest standards in order to meet or exceed OEM specifications in terms of yield and quality. |
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| What is an OEM product? |
| OEM (Original Equipment Manufacturer) is the term applied to product sold under an original brand name. For example, products bearing the names HP®, Lexmark®, Canon®, IBM®, etc. would be considered OEM product. Compatible or remanufactured products which have been manufactured or recycled to replicate the performance, quality and yield of OEM products are considered non OEM product. Regardless of whether you purchase compatible or OEM product from MyInkWarehouse, all of our products come with a satisfaction guarantee. |
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| Do you offer a money back guarantee on your products? |
| -Yes! |
| MyInkWarehouse guarantees our products to be free from manufacturing defects and in the event that your product is defective we will refund your purchase price or replace the product with a brand new item. Please see our Return & Refund Policy for complete details. |
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| How do I know which ink to order for my printer? |
| MyInkWarehouse offers some of the most extensive search capabilities on the web for all your ink & toner needs. You can search by your printer model or by your ink cartridge. We also have one of the most comprehensive ink & toner finders in the industry. Click on our Ink & Toner finder for more information. In the event that you are not sure exactly which cartridges to order, please contact our Customer Service Department for assistance |
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| What if I can’t find my printer or my inks listed? |
| Please contact Customer Service for assistance and we will be pleased to help you find the correct ink for your printer. |
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| Do you offer expedited shipping? |
| -Yes! |
| Please contact us to arrange for this service if required. Additional costs will be incurred for expedited shipping. |
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| I am having trouble placing my order online. What can I do about this? |
| Our Customer Service Department is always ready to assist you when it comes to placing your order. In a case like this, the issue may range anywhere from a credit card processing problem or the need to enable cookies in your browser. In any case, we can guide you through the ordering process or take your order over the phone. Feel free to contact us for help if you cannot resolve the issue you are experiencing. |
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| Do compatible or remanufactured ink cartridges void my original warranty? |
| -No! |
| Cartridges are a consumable product. The Magnuson-Moss Warranty Improvement Act protects your rights and your warranty: |
MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT
United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties
15 Section 2032
- (c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumers using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection be waived by the commission if:
- The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and:
- The Commission finds that such a waiver is in the public interest.
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| How do I know if I am getting the right yield from my ink cartridges and why was the yield lower than indicated? |
| Quoted yields are based on 5% coverage which is typical of most printed documents or memos. However, if you tend to print pages with heavy coverage such as might be the case with large graphic files, your yields will be significantly less than indicated. However, the yields for our compatible products are no different than the yields for our OEM products. |
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| Can I touch the print head on my ink cartridge? |
| -No! |
| The print heads should only have contact with the printer. |
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| I installed a new cartridge and it does not seem to be working. Why would that occur? |
| It is extremely rare for a new cartridge not to work properly. Start by checking to make sure that you removed all tags and protective coverings from the cartridge as indicated in the instructions. Next, do a cleaning, alignment and calibration of the print heads as required by your printer since the installation of a new cartridge may necessitate these steps be completed each time a cartridge is installed. Since the problem may be that ink has moved away from the head and the cartridge simply needs to be placed upright for a few minutes, try reinstalling and running a test page. Your cartridge should work fine at this point but our customer service staff is always available to help you either on the phone or |
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| How long should my cartridges last before I have to use them? |
| Typically, ink cartridges will last up to three (3) years. However, the shelf life of an ink cartridge will depend on a number of factors such as the atmosphere where it is kept, surrounding heat and humidity as well as whether or not it has been removed from its original packaging. Cartridges should always be kept in their original packaging and at room temperature conditions until ready for use. |
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| How do I use my coupon? |
| If you have a coupon that entitles you to a product discount, you will be able to enter the coupon code once you have added items to your shopping cart. You will then click on “Apply Coupon” and your discount will appear. Only one coupon can be used per order and coupons cannot be combined. |
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| I have a general question. Who can I talk to? |
| Our professionally trained and courteous Customer Service Team is available to help you during regular business hours. We can always be reached via e-mail or toll free at (888) 34-MYINK (888-346-9465). |
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