On rare occasions, it is possible that a product may be defective or that the incorrect product was ordered. For this reason, we created a simple Returns, Refunds and Exchanges Policy.

If you need to return any product purchased from MyInkWarehouse, you must first obtain a Return Merchandise Authorization (RMA) number. Along with your RMA, you will be issued a pre-paid postage label to be used in the return of your cartridge(s). Please be sure to use the pre-paid mailing label without which there may be a delay with the processing of your refund or exchange.

Returned cartridges are subject to the following terms:

• For all compatible (non-OEM) cartridges determined to be defective:
  >Returned cartridges must be at least eighty percent (80%) filled
  >These products are eligible for a full refund or exchange
  >MyInkWarehouse will cover the shipping cost for the return
  

• For all compatible (non-OEM) cartridges ordered in error (within 90 days of purchase):
  >Returned items must be in their original, unopened packaging to be eligible for a refund or exchange
  >Open package items are not eligible for return, exchange or refund
  >The customer is responsible for the cost of returning this item

• For all OEM cartridges determined to be defective:
  >Returned cartridges must be at least eighty percent (80%) filled
  >These items are not eligible for a refund but they do qualify for our exchange program

• For all OEM cartridges ordered in error (within 90 days of purchase):
  >These items are not eligible for a refund but they do qualify for our exchange program
  >Returned items must be in their original, unopened packaging to be eligible for exchange
  >Open package items are not eligible for exchange or refund
  

• Please note that shipping charges are non refundable.
   
• The customer undertakes to return any defective cartridges within thirty (30) days as part of the agreement in accepting replacement cartridges. MyInkWarehouse will charge the customer’s credit card for any replacement product shipped in addition to the original order in the event that the defective goods are not returned within the 30 day period.
   

Please allow 7 - 14 business days to process your return from the time it reaches our Returns Department. MyInkWarehouse will make every effort to process your return as quickly as possible. Refunds, where applicable, will be issued to the same card as the original purchase.

If you need to contact MyInkWarehouse to arrange a return, please call us toll free at (888) 34-MYINK (888-346-9465) or via e-mail at returns@myinkwarehouse.com.